Refund Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@flbabymarketplace.com. If your return is accepted, we'll send you return instructions, including where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at admin@flbabymarketplace.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before requesting a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once your return is accepted, you may place a separate order for the replacement item.

Refunds

We will notify you once we've received and inspected your returned item. If your refund is approved, it will automatically be issued to your original payment method.

Please note that it may take several business days for your bank or credit card provider to process and post your refund.